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Free reference book:
Measuring the Impact of Digital Resources: The Balanced Value Impact Model
The Balanced Value Impact Model (BVI Model) draws evidence from a wide range of sources to provide a compelling account of the means of measuring the impact of digital resources and using evidence to advocate how change benefits people. The aim is to provide key information and a strong model for the following primary communities of use: the cultural, heritage, academic or creative industries. For the purposes of this Model, the definition of Impact is: The measurable outcomes arising from the existence of a digital resource that demonstrate a change in the life or life opportunities of the community for which the resource is intended. (via When the Data hits the Fan!: The Balanced Value Impact Model)